|Basic Library Skills Training: Customer Service Skills I|
Event Type: Continuing Education|
Start Time: 1:00 PM
End Time: 3:30 PM
Your patrons need more than just access to information these days. They need YOU! Relationships and effective customer service are essential ingredients to growing your library. Join SCKLS Director Paul Hawkins and Katherine Hughes, training specialist, to discover how basic service skills—like communication, attention to detail, and hospitality—are essential in providing patrons with a successful library experience.
In this comprehensive session, you will:
• Discover a simple, effective four-step model to use in daily customer service interactions
• Learn specific and practical guidelines for use in providing customer service
• Familiarize yourself with the code of ethics for librarians and the philosophy of library customer service
Whether you are new to your library’s staff or simply need a refresher, you are sure to increase your library knowledge base by attending this Basic Library Skills Training (BLaST) program. An optional complimentary lunch is included with your registration.
Basic Library Skills Trainings (BLaST) are programs designed for new librarians and library staff that cover fundamental skills and basic library services. Access the following document for more information about BLaST and future BLaST trainings, https://sckls.info/DocumentCenter/View/1836. When you register, be sure to indicate that you want BLaST Certificate credit for your attendance at the “Customer Service I” workshop. Once you have completed a minimum of eight Core Trainings and four Optional Trainings, SCKLS will issue you a Basic Library Skills Training (BLaST) Certificate. Registration is limited to 16 participants and the deadline for registration is Thursday, February 7, 2019. Light refreshments and an optional lunch will be offered compliments of SCKLS.
Location: Large Meeting Room
Registration Ends: 2/7/2019 at 12:00 AM
Registration is open only to SCKLS member libraries' staff and board members.Contact: Katherine Hughes
Contact Number: 800-234-0529 ext 149
Presenter: Paul Hawkins and Katherine Hughes